TransPennine Express Delay Repay
TransPennine Express (North of England & Scotland) operates Delay Repay 15. Calculate your refund below and claim directly — no fees.
Scheme
Delay Repay 15
Pays from 15 minutes
Deadline
28 days
From the date of travel
Payout methods
Bank transfer (BACS), PayPal, Rail Travel Vouchers, Cheque
Estimated refund
£22.50
30–59 min delay under DR15: 50% of the single-journey value (£45.00).
Claim directly with TransPennine ExpressYou claim direct — we never take a commission. TransPennine Express claim guide
Formal claim letter
To: TransPennine Express Customer Relations – Delay Repay Date: 19 October 2026 Dear Sir or Madam, Re: Delay Repay claim – journey on [date] I am writing to claim compensation under the TransPennine Express Delay Repay 15 scheme, in accordance with the National Rail Conditions of Travel and the Consumer Rights Act 2015. Journey details: - Date of travel: [date] - From: [origin station] To: [destination station] - Scheduled departure: [time] - Ticket type: Single - Ticket price: £45.00 - Arrival delay: 35 minutes Based on the published compensation bands (30–59 min), I am entitled to 50% of £45.00, totalling £22.50. I attach a copy of my ticket as proof of travel. Please pay this compensation by [bank transfer / PayPal / original payment method]. Yours faithfully, [Your full name] [Address] [Email / phone]
How to claim from TransPennine Express
- Keep your ticket (or e-ticket / smartcard reference) and note your scheduled and actual arrival times.
- Visit the official TransPennine Express Delay Repay portal and create or sign in to an account.
- Enter your journey, upload a photo of your ticket, and choose a payout method.
- Submit within 28 days. Most claims are decided within 30 days.
If your claim is refused, read our guide on escalating to the Rail Ombudsman.
Scheme details can change — always check the operator's current terms before you claim.