Delay Repay guides

Season Ticket Delay Repay: How Much You Can Claim

How Delay Repay works for weekly, monthly, annual and flexi season tickets, including the official journey divisors.

Split Ticketing and Delay Repay: Can You Still Claim?

How to claim Delay Repay when you travel on split tickets, and which ticket the compensation is based on.

Train Strikes: Delay Repay and Refund Rules

What you can claim when rail strikes cancel or delay your train, plus refunds for unused tickets.

Missed the Last Train? Taxi and Hotel Costs Explained

Your rights when a delay strands you: taxis, hotels and how to claim reasonable costs from the operator.

Delay Repay Rejected? How to Escalate to the Rail Ombudsman

Step-by-step guide to appealing a rejected Delay Repay claim and taking it to the free Rail Ombudsman.