Great Western Railway (GWR) train services

Great Western Railway (GWR) Delay Repay

Great Western Railway (GWR) (West of England & Wales) operates Delay Repay 15. Calculate your refund below and claim directly — no fees.

Scheme

Delay Repay 15

Pays from 15 minutes

Deadline

28 days

From the date of travel

Payout methods

Bank transfer (BACS), PayPal, Rail Travel Vouchers, Cheque

Open Great Western Railway (GWR) claim portal

Your journey

Great Western Railway (GWR) runs Delay Repay 15.

Estimated refund

£22.50

30–59 min delay under DR15: 50% of the single-journey value (£45.00).

Claim directly with Great Western Railway (GWR)

You claim direct — we never take a commission. Great Western Railway (GWR) claim guide

Formal claim letter

To: Great Western Railway (GWR) Customer Relations – Delay Repay

Date: 19 October 2026

Dear Sir or Madam,

Re: Delay Repay claim – journey on [date]

I am writing to claim compensation under the Great Western Railway (GWR) Delay Repay 15 scheme, in accordance with the National Rail Conditions of Travel and the Consumer Rights Act 2015.

Journey details:
- Date of travel: [date]
- From: [origin station]   To: [destination station]
- Scheduled departure: [time]
- Ticket type: Single
- Ticket price: £45.00
- Arrival delay: 35 minutes

Based on the published compensation bands (30–59 min), I am entitled to 50% of £45.00, totalling £22.50.

I attach a copy of my ticket as proof of travel. Please pay this compensation by [bank transfer / PayPal / original payment method].

Yours faithfully,

[Your full name]
[Address]
[Email / phone]

How to claim from Great Western Railway (GWR)

  1. Keep your ticket (or e-ticket / smartcard reference) and note your scheduled and actual arrival times.
  2. Visit the official Great Western Railway (GWR) Delay Repay portal and create or sign in to an account.
  3. Enter your journey, upload a photo of your ticket, and choose a payout method.
  4. Submit within 28 days. Most claims are decided within 30 days.

If your claim is refused, read our guide on escalating to the Rail Ombudsman.

Scheme details can change — always check the operator's current terms before you claim.